Frequently Asked Questions:
Q.) What is the 7 Day Refund/Replacement Guarantee?
- All products sold at bharatiya.biz are covered under our 7 Day Refund/Replacement Guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. Tags should be attached. It must also be in the original packaging.
- Return request must be raised within 3 days of receiving the product by customer.
- Several types of goods are exempt from being returned, like following:
- Non-returnable items: Jewelleries, Decorative Items, Glass items.
- These items will only be retuned or exchanged if product delivered is damaged or wrong product is delivered.
In order to get a defective/unused item replaced :
A. Customers can directly return the products from our return section of website – bharatiya.biz
B. Proud Bharatiya Loyalty points will be cancelled once the product is returned or cancelled. Points wont be deducted in case of replacement.
C. For return you can even contact customer care at 9205412292 or drop mail at email@example.com within 3 days from date of delivery.
The defective/unused product will be recalled and a replacement will be shipped immediately, if
available. Return charges are payable by bharatiya.biz.
Q.) Who will bear the shipping charges for returns?
Ans.) If return location of the shipment is India, bharatiya.biz will pay the return shipping. We will arrange a return pickup from your location by our logistic partner. If, in any circumstances, we are not able to offer a pickup from your location, you can send us the parcel back by any reputed courier and we will reimburse return shipping charges in form of a gift card, which can be used in any of your next purchases on bharatiya.biz.
If return location of the shipment is outside India, bharatiya.biz will not be paying the return shipping charges. We can offer refund/replacements once products are received back into our warehouse. We strongly recommend you to choose carefully before making an international order as returns may be not very cost e0ffective.
Q.) How will I get my money back?
Ans.) Upon authorization of your return/refund request, we would be happy to offer you refund or replacement. You can get your money back into your originating bank account or you can opt for a gift card which can be used for any future purchase on bharaiya.biz. You can also opt for a direct bank transfer via NEFT in case you have paid via COD mode. Usually, gift cards are the most preferred option of refunds on bharatiya.biz. You can use them as per your convenience, there is no expiry to a gift card.
Q.) How do I cancel an order on bharatiya.biz?
Ans.) For outright cancellations by you: If you cancel your order before your product has been shipped, we will refund the entire amount ASAP if you have paid for your order. If you've placed order in COD mode, we'll simply cancel it. If the cancellation request is received after your product has been shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same. We will recall the parcel.
2. If you received the product, inform us, we'll get it picked up under standard return/replacement procedures mentioned above on this page.
Q.) Can I cancel / return a part of the order?
Ans.) Yes, you can cancel / return a part of your order. Write to us at firstname.lastname@example.org with your order number or call us at 9205412292. We'll do the needful under our standard return/refund/cancellation policy mentioned above on this page.
Q.) Will you accept returns if I have bought products in SALE?
Ans.) No. If your order contains products sold in SALE, we would not accept any returns/exchange/replacement requests. Sale products are final sale only.
Q.) My question is still unanswered??
For special questions, just drop us a mail at email@example.com or call +91-9205412292 and we would be glad to support you.